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INTRODUCTION
It is very important for all the organization in today's world to maintain the good amount of the Human resource as a result all the organization used to use the different way to manage the people and their career in the organization. In the first part of the report, the report ...
INTRODUCTION
Talent management consider as a systematic process that help in determining the vacant position, hiring best and suitable candidates, developing their skills and expertise in order to effectively match the position. This will help in retaining employees to attaining all the long ...
INTRODUCTION
Management report refers to planned and organised structure for collecting appropriate information about completing the task. In this report, there is discussion about managing operations and getting proper advantages of it (Bocken and Short, 2016). There will use of management ...
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Airbnb Brand Strategy Analysis
This comprehensive analysis of Airbnb offers an in-depth exploration of the company’s brand strategy, positioning, and global marketing approach. From its humble beginnings to becoming a global hospitality leader, this sample covers critical elements such as brand inventory, brand hierarchy, positioning strategies, and brand resonance. By examining Airbnb’s unique value propositions and its points of parity and difference, the study provides valuable insights into how strong branding fuels international success. If you're looking to create similarly detailed and strategic reports, our Management Assignment Help service offers expert guidance to elevate your academic and professional writing with ease and precision.
Airbnb was established in 2008 by Brian Chesky, Joe Gebbia and Nathan Blecharczyk due to limited cheap accommodation options during a design conference in San Francisco. The owners offer the participants sleeping on the air mattresses in their living room and offer breakfast for attendees who could not find accommodation (Wheeler & Meyerson, 2024). They came up with the idea of Air Bed & Breakfast, which turned into Airbnb, a company that specialized in renting out houses or apartments through web for short term basis. Airbnb was launched in 2008, it established the Web-based nights sharing and peer-to-peer online booking and rental. By 2011, Airbnb began to operate internationally and introduced the concept of shared economy, which was the company’s main type of development.
Vision
The company’s long-term goal is to realize everyone’s yearning to invite anyone and everyone into their home, anywhere. The ongoing global trend of this company is to unite individuals from all over the world and to offer them memorable and tailored travels. Airbnb has expanded its service not merely to provide a place to stay but also to also enjoy a tour, a meal or an event in the region (Kovacs, 2022). By definition, Airbnb seeks to revolutionize the way people travel and the way they come across the world – itself allowing hosts to share their home, city or country with the world and, at the same time, earn money to do so.
Mission
Given that, the mission statement of the Airbnb is to allow people find and book an accommodation that is out of the ordinary and worldwide, which in turn provides more than just lodgings. Specifically, the company’s mission and values revolve around offering quality, cheap and unique trips for the users, and, on the other hand, giving hosts the opportunity to welcome people into their houses and show them their culture. With trust, safety, and belonging as its core values, the company aims at making the world a home for everyone and opening up travel to as many people as possible by offering a variety of listings, which are affordable to many travelers (Huertas et al., 2021). Currently, the company seeks to innovate the services that it offers to consumers in a bid to address the dynamic nature of the tourism industry while also encouraging social interaction among its customers.
Airbnb can be defined as a branded house because all the services and products in this business are associated with Airbnb. The brand relationship is easily understandable and they are as follows:
Airbnb (Core Brand): This refers to the big umbrella under which the company provides the above services including; home rentals, Airbnb experience, and Airbnb at work (Garg, 2023).
Airbnb Experiences: A localized product that provides a range of guarantees for local travel products and experiences, expanding the brand’s service portfolio beyond lodging.
Airbnb Plus: A niche brand that provides quality homes, which are well designed and possess reasonable comfort levels. Airbnb Plus suits those who seek a higher level of accommodation with guaranteed quality standard.
Airbnb Luxe: It has luxury accommodations that include services such as hired chef, exclusive swimming pool, and large houses. It is positioned at the luxury end of the travel market by positioning it in the niche, deluxe travel segment.
Airbnb for Work: Products that are aimed at the business travel segment, which provides optimal living conditions for work for employees of companies. It makes Airbnb to be relevant for recreational and business travels.
In this way, the company guarantees that it will meet the needs of these segments without compromising the general brand image of Airbnb. The Airbnb idea is based on the concept of flexibility, customisation, and non-discrimination.
Brand Relationship Strategy
Airbnb’s brand relationship strategy revolves around building special forms of intimacy that exist between the brand and the consumers, especially intimacy of trust. In essence, each of the sub-brands is interdependent on the core brand since each extension or service is grounded in Airbnb’s key attributes of membership and transparency.
Host and Guest Relationship: The guest base is one of the strongest relationship concepts of Airbnb as the company has not only guests but also hosts. The company very much invests in the building of trust and developing a good rapport between these two entities (Kropf & Frisch, 2024). Owners are able to generate income from their properties while guests are guaranteed of safety and novelty of the places they visit. Through the constant sharing of information between a host and guest, there is a mutual feeling of togetherness.
Customer-Centric Approach: The easy to use site and app and customer service makes it easier for the users to book accommodation and experience hence enhancing the bond. Disputes and issues are promptly addressed through the company’s 24/7 availability and a customer service from different parts of the world.
Collaborations and Partnerships: Some of the leading travel players such as American Express and Expedia have partnered with Airbnb to take its products and services directly into other platforms and streams. Such partnerships assist Airbnb in its continued engagement with clients through reward programs and linked reservations platforms.
Brand Role
Airbnb has impact on the travel industry in different way. First, its role is to act as a short-term lodgings and a major actor in the sharing economy landscape. Airbnb also uses the internet to link hosts with guests hence offering consumers more affordable and flexible, distinct and uncommon accommodation contrary to hotels.
Disrupting the Hotel Industry: Airbnb is set to disintermediate conventional accommodation providers by providing cheaper, genuine and diverse products. As opposed to regular hotels, Airbnb provides more specific accommodation options since guests can rent apartments ,villas or even treehouses or houseboats (Eslami, 2020). This democratization of travel means that people can capture a city or country in a way that they have not been able to (Lee et al., 2021).
Cultural and Social Connection: Airbnb allows a traveler to not just consume a place as a tourist but also as a resident and a local. Travel is becoming more valuable in the process thanks to the firm’s focus on cultural exchange. Airbnb Experience offers an opportunity to visit such places and rent different services with the help of local hosts: cooking classes, hikes, and workshops.
Community Building:In addition to the capacity as an accommodation service provider, Airbnb therefore has a role in fashioning the notion of a community. Through the application, users are provided with the feeling of togetherness whether they are hosts who share their homes or guests who dwell with locals. One of them is based on the company’s slogan: ‘Belong Anywhere’ (Hudson, 2025).
Global Brand Positioning
Brand Positioning
Airbnb is presented as an international brand that offers cheap, unique, and personalized traveling services. Owning to this, it differs itself from traditional hospitality chains by providing local and genuine accommodations that allow guests to experience the essence of the place they are visiting. Also, Airbnb has social tenets of not only providing shelter but also an experience and engaging the users with local activity.
As for the brand, it offers the visitors a range of options from affordable pricing to high-end accommodation services (Malhotra et al., 2025). Being a strong focus on sharing, image, and local experience Airbnb is critically appealing to sceptered generations and contemporaneous travelers who reject the routine hotel stay.
Target Audience: Airbnb’s main appeal appeals to travelers of all age brackets and economic classes from the young and broke millennial to the old and wealthy tourist. Given the functionality, Citizens also accommodates everyone from independent tourists to families, professionals, and even high-end tourists.
Sustainability and Social Responsibility: Airbnb has incorporated social responsibility in its positioning strategy in the recent past by embracing support for communities and sustainability (Steinmetz, 2022). Focusing on the local experience enables the company to provide the traveler with an opportunity to interact with locals, local artisans, and the local culture, which may be an excellent selling point for consumers who operate under the ethical traveler brand.
Positioning Statement
Airbnb is a famous online marketplace and hospitality service that provides a platform for people to lease or rent their spare rooms or even houses for short-term stays while travelling for business or leisure. Airbnb community is founded on principles of unity, togetherness, and belonging as everyone should be able to feel like they are at home no matter where they are.
Positioning Map
Based on the positioning map of Airbnb, it would be located within the low-price/high-authenticity and low-standardization/high-standardization quadrants.
On the affordability spectrum, Airbnb is correctly positioned as the less expensive compared with the hotels as it can provide accommodations in different price ranges depending upon the consumer’s preferences (Cardoni & Kiseleva, 2023).
By the measure of authenticity, the more ambiguous Airbnb wins the point since they have locally oriented apartments and host-based experience, which is outstanding compared to a set of ordinary hotel rooms.
In comparison with other companies in the accommodation sector:
Hostels: Budget-Friendly + Authentic (but less luxury)
Luxury Hotel Chains (e.g., Four Seasons, Ritz): Pricy + Selective, High end but formalization in aspects other than product category
Airbnb’s Points of Parity (POPs) and Points of Difference (PODs)
Points of Parity (POPs):
Affordability: Similar to the conventional hotels, Airbnb offers a range of accommodations good for different prices.
Convenience: Airbnb is a very convenient service for searching for accommodations – it is as simple as using hotel search engines.
Quality Assurance: It is possible to get a certain level of service from Airbnb, which is at par with hotels, through reviews and ratings.
Points of Difference (PODs):
Authentic Local Experiences: This differentiates Airbnb from hotels and other lodging services since travellers get to live in someone’s home or get to formulations first-hand experiences on local travel destinations.
Flexibility: Unlike traditional hotels which are more standardized, Airbnb provide housing from low cost sharing services to exclusive homes.
Website and App: Airbnb chief executive officer and co-founder, Brian Chesky along with Joe Gebbia and Nathan Blecharczyk Inc, Airbnb’s website and application interfaces are well crafted, intuitive, and intended to enable bookings without hassles. To satisfy the need, the platform demonstrates a simple, uncluttered design, with a clear typography, and mostly high-quality images of accommodations and experiences, which claim to be genuine and highlights the diversity of the listings.
Packaging: Most of the advertisements of Airbnb incorporate real live photographs with strong colors depict various places, also emphasizing the variety of the options for tourists available through the application (Mogaji & Mogaji, 2021).
Tagline: “Belong Anywhere†— It seems, the mentioned nickname reflects Airbnb’s mission to provide people not only with shelter but with a feeling of affiliation.
Analysis of Supporting Marketing Strategies in Key Markets
This is in line with the global and local strategy in its key markets which include the United States of America, Europe, and Asia. As its main business is providing accommodations and experiences it still needs to adapt to local cultural and consumers’ behavior:
US. Market: In the context of the United States, Airbnb primarily targets the sharing economy and the affordable market. Most of the time, it employs social media marketing, and even collaborates with key opinion leaders to sell local accommodation through Airbnb (Aggarwal & Commuri, 2023). This also focuses on narratives that are end-user oriented to appeal to the American-consumer pull to authenticity.
European Market: In Europe, where traveling is more of the culturally and historically appealing type, Airbnb leverages in localized experience. They are promotion of cultural heritage experiences and giving promotions during certain months of the year. For its part, the company works in collaboration with local governments to enhance sustainable tourism.
Asian Market: For instance, Airbnb focuses on mobile app marketing and enhancing the technology experience in the highly digital Asia market. The site leverages local opinion leaders in an effort to promote brands and develops content for business and luxury travellers. It also suits the regional market by providing hotel rooms that address the cultural variability in the region.
Brand Exploratory of AirbnbÂ
Brand Salience
Airbnb is one of the most popular brand names in the travel and hospitality industries. It dominates markets such as the United States, Europe, and Asia, and the term ‘Airbnb’ is instantly recognizable as a short-term rental and local experience platform (Al Balushi et al., 2025). Many people know and can easily recognize the brand’s logo – the heart symbolizing belonging, in various platforms and media.
Airbnb has had very high brand awareness because of it new business model that Was disruptive to the status quo in the hotel industry. Hence, it can be said that it stands out for travelers who are looking for different kinds of accommodation options that offer more than a standard hotel, especially young people – millennials and Gen Z. It has also employed a highly active social media platform and has heavily invested in SEO and paid ads to both hosts and guests reach.
Brand Imagery
Airbnb’ brand message employs the themes of belonging, non-pretentiousness and real experiences. The brand is how people specifically feel when they are living in a villa in Tuscany or a modern loft in New York or a tree house in Costa Rica. Authorities explain that the purpose of the brand is to move from the concept of an impersonal hotel stay towards more experiential contextual travel. This has a relevance to the target audience of tourists who wish to explore a location in a non-tourist way.
The marketing messages consist of real houses, real hosts, and real people, giving off the impression of togetherness (Ghosh, 2024). Airbnb’s commitment towards setting and meeting the supply and demand of diverse types of properties underlines its operations in the vicinity of a broad range of consumers. The motto “Belong Anywhere†also enforces the idea that you’ll be comfortable no matter the place that you are in.
Consequently, Airbnb Experiences also enhances Airbnb’s imagery, as travelers get an opportunity to participate in unique activities led by locals (Edobor & Sambo-Magaji, 2025). These activities as simple as cooking courses to art trips are inclined to local culture, thus making the links with the societies more intimate.
Brand Performance
Airbnb in particular relies on quality and availability of inventory to perform well as it offers paid accommodation services. A choice of rooms ranges from the simplest ones to luxurious private villas for rent. Customers always give the brand a thumbs up for the convenience it offers in booking and getting personalised services in the midst of many competitors available in the market.
Nonetheless, the service delivery system also presents challenges for any business online platform such as Airbnb since different hosts may offer different quality services or products. Still, within the idea of Airbnb, there is a review system where guests can state everything which may put pressure on hosts and consumer to become more responsible (Kotabe, 2022). This is useful for maintaining the image of the brand simply because prospective guests can make decisions based on the experiences of earlier guests.
Another aspect of the company’s operational performance is customer service that Airbnb provides to its customers (Verma & Verma, 2023). This involves handling of disputes between the host and the guests, issues such as property damage or check in issues are sorted out by this department. In addition, it has expanded globally, and the company operates effectively, providing listings in over 220 countries and territories. Despite the regulation barriers currently in some of the cities, Airbnb has continued to expand across the globe revealing a high market for its services as more people search for different accommodation options.
Brand Feelings
Airbnb brand feelings stem from maintaining a strong bond with their customers. To the travelers, Airbnb is not only about finding a place to sleep but also about having unique and genuine experiences. Customers consider Airbnb as their home from home not only because of the name but because of social interactions between the customers and individuals offering services.
This sense of togetherness has also been complemented by the sentiments created by the launching of Airbnb Experiences. In this way, people can interact with locals in a manner that most travel services cannot allow or provide. The concept of taking a tour or joining a cooking class will in a way make the visitor feel like they are getting a cultural experience of the place.
In the same regard, Airbnb’s sustainable practices within its operations, which include fundraising for green stays and engaging with the community, elicit favourable emotional responses from green consumers (Aman, 2025). The company’s initiatives to foster positive social change through tourism contributes to satisfaction among the customers.
Brand Judgments
Customers rely on certain factors while assessing Airbnb: credibility, cost effectiveness as well as quality. Safety is important because individuals are renting out their own homes to guests instead of renting from a standard hotel brand company. Airbnb assure its members through its rating system where both the hosts and the guests are rated, and through secure payment platforms (Foroudi & Foroudi, 2021). Another judgment is of value for money; majority of the consumers are of the opinion that for the same price as that of traditional hotels, Airbnb offers more unique accommodation ranging from the basic and the luxury. Hosts usually offer extra features of staying in local homes including obtaining more space and services for the same price or even cheaper than in hotels (Joshi, 2025). Quality is another aspect that was mentioned to be quite variable but mostly positive. Airbnb Plus and Airbnb Luxe meet the needs of individuals who want to use the services of acquiring both a premium experience and quality.
Brand Resonance
Airbnb also has excellent brand awareness and even more so the brand engagement, especially among the customer/client-base. The importance of local experience makes it easier to gain close relation with the consumers, buyers return to the platform not only due to cheap prices but also due to the friendly host (Bansal & Bhattacharya, 2024). A large number of super hosts ensures that there are many people who offer the best services to the guests and make them happy. Also, millions of followers on Instagram and YouTube contribute to the sense of a community, where Airbnb shares stories about people’s travels and motivates customers to share their experiences and tag friends which strengthens brand association.
Global Managerial Recommendation for Airbnb
Opportunities for Growth
Currently, Airbnb has an opportunity to expand its markets mainly in the Asia-Pacific region and most African countries. Due to the increase in urbanization and disposable income in the country, Airbnb has the opportunity to provide cheap but quality accommodation to technology oriented youths (Shah, 2024. Billy targeting middle-class market in search of owns, affordable and genuine travel will enable Airbnb to secure a greater chunk of this market. South Africa and Nigeria, for example can be considered opportunities because of the increasing want for locally and culturally unique experiences and tourism.
Also, it means that Airbnb can increase its segmentation of luxurious accommodation in such popular destinations as Dubai, New York, and Paris, among others (Regany & Longo, 2023. Airbnb Luxe and Airbnb Plus may satisfy the need of high-end travelers, executive renters who are interested in fancy and luxurious properties for their stays. Introducing more Airbnb Experiences would also be more attractive to find local experiences and to feel more of the place as opposed to simply generic landmarks.
Sustainability Initiatives
Suppliers and customers should be motivated to partake in solutions advancing sustainability because sustainability is the future; thus, Airbnb needs to improve its eco-efforts. In this case, Airbnb can partner with hosts to provide sustainable houses, which includes houses that utilize renewable energy or made of green resources, thus being ahead in the sustainable tourism industry. This is an added advantage to the side of the traveler who will prefer the environment-friendly car.
Airbnb still has an opportunity to enhance the measures of the carbon offset program: by indicating the properties, participating in the preservation of the local environment and supporting eco-tourism activities (France et al., 2024). This is because adapting to and catering to customers’ choice to support sustainability initiatives during their trip will make the company environmentally conscious and in sync with modern traveler’s decision to be environmentally friendly during their bookings.
Expansion and Innovation
Following are the current trends that Airbnb should think about incorporating into its properties: IoT, Smart Home, Smart Lock, and Artificial Intelligence and Expertise. This would fit the current generation and technology advance consumers as well as position Airbnb ahead of the traditional hotels. Moreover, increase in Airbnb for Work would extend the exposition for the growing market of business travelers who combine business and leisure pursuits through provision of corporate accommodations and meeting rooms (Yu et al., 2024).
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Malhotra, M., Albalawi, O., Jain, A., Yadav, S.S. and Rather, Y.A. (2025). The Art of Digital Engagement: Mastering Social Media Marketing. In Data Analytics and AI for Quantitative Risk Assessment and Financial Computation (pp. 507-526). IGI Global Scientific Publishing. https://www.igi-global.com/chapter/the-art-of-digital-engagement/362743Â
Regany, F. and Longo, C. (2023). The role of internal branding in managing sustainable brand transformation. Recherche et Applications en Marketing (English Edition), 38(3), pp.110-131. https://journals.sagepub.com/doi/abs/10.1177/20515707231166617Â
Yu, J., Kim, S., Chiriko, A.Y., Moon, H.G., Choi, H. and Han, H. (2024). Environmental, social, and governance (ESG) in the hotel industry: a strategy for brand management, brand tribalism, and brand choice. Journal of Travel & Tourism Marketing, 41(9), pp.1226-1243. https://www.tandfonline.com/doi/abs/10.1080/10548408.2024.2406346
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25 Page6330 words1840 Downloads
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